Product Safety Report: Urban Arrow Cargo Bikes fitted with Satori Trident Seat Post (2610-0216)

Affected

Manufacturer

Urban Arrow

Products

Urban Arrow Cargo Bikes fitted with Satori Trident Seat Post Urban Arrow Urban Arrow Cargo Bikes fitted with Satori Trident Seat Post

Whether your exact unit is affected depends on the model, serial number and region in the official notice.

What the official notice says

Risk: Electric bikes fitted with a Satori Trident seat post present a risk of injuries as the front bolt in the seat post clamping mechanism can break if the bolt is overtightened. This can lead to the saddle becoming detached suddenly during use, potentially resulting in the user falling and receiving injuries.

Remedy / actions:

• Electric bikes fitted with a Satori Trident Seat Post are subject to a replacement programme by Urban Arrow.
• If you own an affected electric bike, please contact your local authorised dealer. An appointment will then be arranged to remove the affected Satori Trident Seat. Your bike will be fitted with a newer Promax seat post free of charge.
• To locate your nearest authorised dealer, please access: Find Your Urban Arrow Dealer - Dealer Locator . Alternatively, for further information please visit the Urban Arrow service centre announcement , or email the Urban Arrow customer service team on service@urbanarrow.com .

Sources

• UK Product Safety Alerts, Reports and Recalls Tier A · official published 2026-11-06

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